Return Policy
Return Policy
1. Custom-Made Products
All our bridal gowns are custom-made according to the specifications provided by you. Due to the personalized nature of these products, returns are handled differently compared to standard items.
2. Return Eligibility
Custom-made gowns can be returned under the following conditions:
- The gown must be returned within 30 days of delivery.
- The gown must be in its original condition, unused, and free of any alterations or modifications.
- The gown must be accompanied by the original receipt or proof of purchase.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team using our Contact Form to request a return authorization.
- Once your return is approved, you will receive a return shipping label and instructions on how to send your gown back to us.
- Pack the gown securely in its original packaging and include all accessories and documentation.
4. Refund Policy
Once we receive your returned gown and inspect its condition, we will process your refund. Please note the following refund details:
- A 50% refund of the purchase price will be issued due to the custom nature and hygiene considerations of the gown.
- Refunds will be processed to the original method of payment within 14 business days of receiving the returned gown.
- Shipping and handling fees are non-refundable.
5. Damaged or Defective Items
If you receive a damaged or defective gown, please contact us immediately using our Contact Form. We will arrange for a replacement or repair at no additional cost to you.
6. Exchanges
We do not offer exchanges for custom-made gowns. If you require a different size or style, please follow the return process and place a new order.
7. Contact Information
If you have any questions or concerns about our return policy, please contact us using our Contact Form. Our customer service team is here to assist you.