Shipping Information
Shipping Information for Bridal Gowns
1. Production and Processing Times
Each bridal gown is custom-made upon order. The production time typically takes 2 months. However, we recommend placing your order 9-12 months before the wedding to allow ample time for any alterations.
2. Shipping Options and Costs
We offer various shipping options to best suit your needs:
- Standard Shipping: Free worldwide shipping. Delivery usually takes 5-10 business days after the gown is completed.
- Pickup at Partner Boutiques: You can also place your order at one of our partner boutiques and pick up your gown there. Please contact us to find the nearest boutique.
3. Delivery Times
Delivery times start after the 2-month production period. Estimated delivery times are as follows:
- Domestic: 5-7 business days
- International: 7-10 business days
Please note that delivery times may vary, especially during peak order periods or due to external factors such as weather conditions.
4. Order Tracking
Once your gown has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment through our shipping partner. Please allow up to 48 hours for the tracking information to update.
5. Returns, Changes, and Cancellations
If you need to cancel or modify your order, please contact us as soon as possible. Changes and cancellations can only be accommodated within 7 days of placing the order.
Returns: Custom-made gowns can be returned, but please be aware that due to the personalized nature of the product and hygiene considerations, only 50% of the purchase price will be refunded. For more details on our return policy, please visit our Return Policy Page.
6. Contact
If you have any questions or concerns, feel free to contact us using our Contact Form. We are here to assist you!